RecoverBrain Therapy: FAQs

GENERAL QUESTIONS

How do I get RecoverBrain?
RecoverBrain app is available for free on Google Play, iTunes App Store, and Amazon App Store.

What devices can I install RecoverBrain on?
You can install RecoverBrain on almost any smartphone or tablet, however, kids often perform better on larger tablets such as the iPad 2 or later (best option), or the 7-inch Kindle Fire (3rd generation, 2013, or later).
ATTENTION ANDROID USERS: STORAGE PERMISSION IS NECESSARY FOR THE APP!
During installation select YES when asked “Allow the app to access photos, media, and files on your device?”
If you select NO, the app may freeze on the introductory screen.
If you have already installed RecoverBrain , go to Device Settings/Device/Applications/Applications manager; Scroll to the app / Permissions; Set the Storage permission On.

I plan to purchase a tablet to use RecoverBrain. What is the least-expensive tablet I can buy?
We recommend the Kindle Fire, 7″ Display, Wi-Fi, 8 GB for 49.99.

Does RecoverBrain need WiFi to work?
You do not need WiFi to enjoy RecoverBrain. You will only need WiFi connection when you initially download the app.

HOW DOES RECOVERBRAIN WORK?

What type of activities are available in the RecoverBrain app?

During all rehabilitation phases persons need a specific and target-oriented cognitive training according to their personal needs. RecoverBrain offers individualized solutions for language comprehension and cognitive therapy. Various training modules are available for easy use in the following cognitive fields: Language comprehension, Comprehension of complex sentences, Understanding of grammar, Attention, Alertness, Responsiveness, Neglect, Memory, Executive function, Visual field, Attention to details, Auditory working memory, and more.

Each training module inside RecoverBrain is adaptive and delivers exercises that are at the exact level of difficulty appropriate for you at any given point in time. RecoverBrain provides a structured approach to cognitive therapy, with a set number of training modules in each daily session.

How can I monitor my progress?
We are pleased to introduce the RecoverBrain Progress Report, which can be found by navigating to the Settings. This section features a number of parameters to help you track how you are progressing in your therapy. This includes the Achievement Score and the Success Rate metrics, as well as tools to visualize your performance over any time period. To access the Progress Report, tap Settings > Progress.

CUSTOMIZING THE THERAPY

The daily RecoverBrain path is too hard. What can I do?
If you feel you are struggling with too many puzzles or training modules, you can adjust the # of puzzles and Training Modules you need to complete in your daily session. Simply navigate to Settings to make adjustments.

Reduce the number of Training Modules in a daily session. You can do so in the pull-down menu at the top of the Settings
Reduce the number of puzzles for each Training Modules to as little as 5 puzzles.

You can also reduce the difficulty level for any of the Training Modules (though please note that we discourage that you do this since each Training Module will adapt automatically to the optimal difficulty level).

The daily path is too easy for me. What should I do?
To make RecoverBrain more challenging do the following:

Increase the number of Training Modules. You can do that in a pull-down menu at the top of the Settings page.
Increase the number of puzzles for each Training Module to as many as 20 puzzles.
Add more difficult Training Modules to the daily path.
You can also increase the difficulty level for any of the Training Modules, (though please note that we discourage that you do this since each Training Module will adapt automatically to the optimal difficulty level).

TECHNICAL QUESTIONS & TROUBLESHOOTING

Can I transfer my data from one device to another?
At this time, you cannot transfer data automatically to a new device.

However, you can go to Settings and manually copy all of the settings from the old device to the new device. That will ensure that you will resume the therapy from where you left off on the old device.

The app has no sound! What can I do?
If the app has no sound, do the following:

Move the ring/silent switch into the ring mode. (The app is muted by iOS in the silent mode). If your iPad does not have a ring/silent switch, swipe up from the bottom of the screen to open the Control Center. Tap on the bell icon to turn it on – it should become white.
Use the sound volume buttons to increase the device volume.
Turn sound on inside RecoverBrain app by toggling ON the sound button in the top right corner of the home screen.

RecoverBrain freezes and won’t load onto the next screen. What can I do?
Try restarting your device and open RecoverBrain again.
ANDROID USERS: STORAGE PERMISSION IS NECESSARY FOR THE APP!
During installation select YES when asked “Allow the app to access photos, media, and files on your device?”
If you select NO, the app may freeze on the introductory screen.
If you have already installed RecoverBrain , go to Device Settings/Device/Applications/Applications manager; Scroll to the RecoverBrain app / Permissions; Set the Storage permission On.

How to update RecoverBrain ?
Please search for RecoverBrain in your app store and click the update button. If you don’t see the update button, you likely have the latest version. Note, that sometimes an update button takes as long as 3 days after a new version of RecoverBrain becomes available. in this case, please wait until you see the update button. Do not delete the app as it will delete all data associated with RecoverBrain including Training Modules settings and your progress report.

TUITION BILLING

What is the difference between RecoverBrain and RecoverBrain premium?
RecoverBrain Premium provides:
✔ Unlimited access to language and cognitive exercises
✔ Entire library of developmental Training Modules with new activities added every month
✔ Personalized Training Modules selection
✔ Exclusive reporting to track your progress

What is RecoverBrain tuition used for?
RecoverBrain tuition is used to cover the cost of developing new RecoverBrain activities that are added monthly.

How do I pay my RecoverBrain tuition?
Tuition is processed by the app store where you have downloaded RecoverBrain as subscription. We do not have user accounts.

I have purchased the premium version through my app store, but the app still does not have the premium features unlocked.
This happens to approximately 1 out of 1000 subscribers. Let us fix this.
1. Try restarting the device.
2. If restarting the device did not help, purchase the app again, maybe the first time the transaction did not go through. Your store will never charge you twice for the same product.

Can subscription be shared between devices?
Subscription can only be shared between devices, if the devices use the same app store account. From our end, we cannot add, cancel, or move subscription between devices. All subscription transactions are between you and your app store.

I no longer use RecoverBrain . How can I cancel my subscription on an Android device?

To unsubscribe from RecoverBrain , navigate to your Google Play Store app.
Tap the hamburger menu button in the top left corner and select “Subscriptions.”
Find and tap on the RecoverBrain app. You will be navigated to the apps “Manage subscription” page.
At the bottom of this page, tap “Cancel Subscription.”
In the pop-up screen, select the reason you want to cancel and then tap “Continue.”
Confirm your cancellation by tapping “Cancel Subscription.” Your subscription should now be canceled.

I no longer use RecoverBrain. How can I cancel my subscription on an Apple device?

Launch the Settings app.
Tap iTunes & App Store.
Tap on the top line that says: “Apple ID: ***********@mail.com”.
On the pop-up screen, tap View Apple ID.
Enter your Apple ID password or fingerprint ID when prompted.
Tap Subscriptions.
Tap the Subscription you want to cancel.